Mobile Case Management
Government agencies at the state and local levels are under constant pressure to consistently deliver cost-effective services, and provide them to constituents whenever and wherever needed. Budget reductions have resulted in the need to cut labor costs, which in turn leads to a thinning pool of experienced employees. In addition, significant failures in the system highlight and have ignited public concern over the agencies' ability to meet growing constituent demands. Now they must meet these demands with fewer resources. This is all compounded by a host of new regulatory mandates that place even greater requirements on the shoulders of government agencies.
To keep pace with these and other pressing developments, state and local government agencies must find ways to:
To address these critical requirements, agencies need an enterprise system that integrates seamlessly with existing applications and extends enhanced capabilities to their mobile employees.
The Mobile Case Management Solution
ObjectBuilders' Government Mobile Case Management Solution. Based on FileNet's P8 architecture and ObjectBuilders patented business process integration software this system works to schedule events or normal operational tasks for the Mobile Worker. It enables field employees to perform various inspection, investigation and case management tasks while completely disconnected from the enterprise by providing direct access to networked information and all required functionality. This makes it possible for them to make fast and accurate decisions at the moment it matters most.
The Mobile Case Management Solution automatically provides mobile employees with a "Mobile Packet" that contains all the data, records, and materials needed to complete an assigned task. This Mobile Packet can include scheduling, pre-populated forms, historical records, instructions and any content that an organization deems necessary for the employee to get their work done properly.
The packet is delivered to the employee's Tablet PC, which serves both as a networked docking station and a mobile information collection station. The systems are extremely flexible and extensible, and can be deployed specifically as a user-friendly, automated metaphor for the traditional clipboard.
The Government Mobility Solution helps state and local government agencies engage their mobile workforce to improve efficiency and quality, reduce costs, and build trust among their constituents.
It delivers significant benefits to these organizations, including: